Crucial Accountability

Crucial Accountability

[tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior]

Audiobook CD - 2014 | Updated second edition
Average Rating:
Rate this:
Baker & Taylor
Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats.

Brilliance Audio

In this updated second edition (first edition titled Crucial Confrontations), you'll learn how to hold anyone accountable, master performance discussions, and get results.

Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holds anyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak their minds, but they do so poorly—often creating whole new sets of problems.

Research proves that mishandled disappointments aren't just morale killers, they're institution killers—diminishing organizational performance by 20 to 50 percent and accounting for up to 90 percent of all divorces.

Everyone knows how to run for cover, or, if sufficiently provoked, step up to problems in a way that causes a real ruckus.Crucial Accountability teaches you how to deal with violated expectations in a way that solves the problem at hand without harming the relationship—and, in fact, even strengthens it.

Broken promises, missed deadlines, poor behavior—they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces.Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems—permanently.



Publisher: Grand Haven, Michigan : Brilliance Audio
Edition: Updated second edition
Copyright Date: ℗2014
ISBN: 149158081X
9781491580813
Branch Call Number: CD 158.2 PAT 2014
Characteristics: audio file,CD audio,rda
digital,rda
6 audio discs (6 hours, 19 minutes) : CD audio, digital ; 4 3/4 in

Opinion

From the critics


Community Activity

Comment

Add a Comment

There are no comments for this title yet.

Age

Add Age Suitability

There are no ages for this title yet.

Summary

Add a Summary

There are no summaries for this title yet.

Notices

Add Notices

There are no notices for this title yet.

Quotes

Add a Quote

There are no quotes for this title yet.

Explore Further

Browse by Call Number

Recommendations

Subject Headings

  Loading...

Find it at KCLS

  Loading...
[]
[]
To Top