Who Sold You This Then?Streaming Video - 1997
This video provides classic pointers for service staff. Charlie (Hugh Laurie), a service repair man, is called out to a number of cases. On each occasion he criticizes everything that is important to his business: the products he services, his customer, the salesperson they originally dealt with, and his organization.
Publisher: [Place of publication not identified] : Video Arts (Firm), 
Copyright Date: ©1997
Branch Call Number: STREAMING VIDEO
Characteristics: video file,rda 1 online resource (1 video file (18 min., 1 sec.)) : sound, color