On The Receiving EndStreaming Video - 1998
Customers who are fatuous, difficult, or helpless are a call-center operator's worst nightmare! In a fun and friendly way, this video shows viewers how to professionally manage the needs of customers, regardless of their approach. It demonstrates telephone techniques for listening carefully, asking relevant questions, and assessing customers' needs. A successful relationship develops by clearly outlining the available options to customers and agreeing upon a course of action.
Publisher: [Place of publication not identified] : Video Arts (Firm), 
Copyright Date: ©1998
Branch Call Number: STREAMING VIDEO
Characteristics: video file,rda 1 online resource (1 video file (29 min., 40 sec.)) : sound, color