Dealing With People You Can't Stand

Dealing With People You Can't Stand

How to Bring Out the Best in People at Their Worst

Book - 1994
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Sound impossible? It's not. Just ask the 250,000 people who have already benefited from Dr. Rick Brinkman and Dr. Rick Kirschner's proven, innovative seminars on dealing with difficult people with tact and skill. They have already learned, as you will when you study this one-of-a-kind guide, how to identify 10 recognizable difficult behaviors, and deal successfully with each of them!
At best, when people act like this, they can make life exceedingly stressful and unpleasant. At worst, they can keep you from achieving important goals. The good news is that you don't have to let them do either! Whether you know it or not, it's fully within your power to bring out the best behavior in people who are at their worst.
It may be the whiner whose constant complaining and maddening negativism are driving you crazy...
It may be a co-worker who promises results, but who never, ever delivers when the chips are down...
It may be a boss who behaves like a bully and a petty tyrant, and has the power to get away with it...
Publisher: New York : McGraw-Hill, c1994
ISBN: 0070078386 (pbk. : alk. paper)
0070078394 (alk. paper)
Branch Call Number: 158.2 BRI
Characteristics: xvii, 199 p. : ill. ; 24 cm
Additional Contributors: Kirschner, Rick

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kverton
Apr 29, 2011

Straight forward techniques for dealing with difficult people, some are a little flaky, but most are on the nose

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