The No Asshole Rule

The No Asshole Rule

Building A Civilized Workplace and Surviving One That Isn't

eBook - 2007 | 1st ed
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Today's deluge of business books exhaustively addresses problems with leadership, corporate strategy, sales, budgeting, incentives, innovation, execution, and on and on. But scant attention is devoted to a problem that plagues every workplace: Assholes. In a landmark Harvard Business Review essay, Stanford Professor Robert Sutton showed how assholes weren't just an office nuisance, but a serious and costly threat to corporate success and employee health. In his new book, Sutton reveals the huge TCA (Total Cost of Assholes) in today's corporations. He shows how to spot an asshole (hint: they are addicted to rude interruptions and subtle putdowns, and enjoy using sarcastic jokes and teasing as insult delivery systems), and provides a self-test to determine whether you deserve to be branded as a certified asshole. And he offers tips that you can use to keep your inner jerk from rearing its ugly head. Sutton then uses in-depth research and analysis to show how managers can eliminate mean-spirited and unproductive behavior (while positively channeling some of the virtues of assholes) to generate an asshole free-and newly productive-workplace. Enlightening case studies include an analysis of how Google's don't be evil maxim helped launch the company to unprecedented early growth, how JetBlue and Southwest Airlines fire passengers who demean their employees, and how a belligerent e-mail from Cerner CEO Neal Patterson made his company's stock plunge 22% in three days (and how his graceful apology helped the stock bounce back).
Publisher: New York : Warner Business Books, 2007
Edition: 1st ed
ISBN: 9780759517981 (electronic bk. : Adobe Reader)
0759517983 (electronic bk. : Adobe Reader)
Branch Call Number: eBOOK 302.35 SUT
Characteristics: 210 p. : ill. ; 22 cm


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I wish I read this book when it came out in 2007. It might have saved me years of stress from abusive bosses. That said, there is much to learn here. It's frankly written and pulls no punches. I am greatly looking forward to the sequel coming out in late-summer 2017.

Jun 02, 2017

I wish the US voters read this timely book before they voted.
Huge financial & mental cost for people in the workplace on the literal bad apple. Good talent move out & company suffered.
Even got a chapter on Steve Jobs.
Nice test for readers on how bad they could be.
Poor author on his nickname in afterwords.
Laughed on meek airport checkout person who diverted domestic flight a-hole passenger's luggage to another country.
Now I wondered on White House staff health given toxic work environment.

mgasparotto Feb 26, 2013

It would be great if this title were available as an ebook!

Aug 11, 2012

There are many factors that contribute to a negative workplace but none is more obvious than abusive and selfish bosses, colleagues and clients. There are several themes that appealed to me in this book: negativity is poisonous and will infect even the most pleasant people; bosses aren't the only ones responsible for abusive behaviour (working in a client-focused area, I can confirm that clients are often the worst offenders); we are all guilty at some time or other of improper conduct (I know I am), the trick is to recognize it and work on it.
Sutton develops these themes in a simple accessible style with many examples, some of them famous others more anecdotal, and he gives a few simple suggestions on how to avoid or diffuse unpleasant people and circumstances.
I recommend this book most, however, for its self-test: knowing yourself is the best way to prevent harassment and abusive behaviour in the workplace (or at home for that matter) and developing techniques to control anger, sarcasm and aggression. Then, you can build your courage to call others on their asshole behaviour...

Jul 29, 2010

I think everyone should read this book, and then look closely in the mirror.

Anitka Mar 27, 2008

Great advices how to deal with all kinds of difficult people. Recommended.


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