Title rated 3.45 out of 5 stars, based on 10 ratings(10 ratings)
Downloadable Audiobook, 2010
Current format, Downloadable Audiobook, 2010, , All copies in use.
Downloadable Audiobook, 2010
Current format, Downloadable Audiobook, 2010, , All copies in use. Offered in 0 more formats
Difficult Conversations walks you through a proven, concrete, step-by-step approach for understanding and conducting tough conversations. It shows you how to get ready, how to start the conversations in ways that reduce defensiveness, and how to keep the conversation on a constructive track regardless of how the other person responds.Whether you're dealing with your baby-sitter or biggest client, your boss or your brother-in-law, Difficult Conversations can help.
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